We love WordPress, and that’s why it’s our focus here at Maintaingo. But, WordPress can also fail in bewildering and confusing ways. We handle the most common issues, plus much more. Please see below for a list of everything we can do. Still don’t see what you need? Just ask, and we can probably come up with a solution.

Need help choosing a service? For our current customers, please submit a ticket to hello@maintaingo.com. Not yet a customer? Call us at 206-429-6060.

Services Catalog Index

Fixes

Site Loading and Dashboard Access Problems | WordPress Security Concerns | WooCommerce / Ecommerce Problems

WordPress Website Setup Tasks

Website Evaluation | WordPress Setup | Hosting, DNS, and Staging Setup | WooCommerce / Ecommerce Setup | Security Setup / Site Hardening

Maintenance

Administrative Updates | WordPress Admin | Server-level Changes | Theme Changes | Content Updates | Measuring Site Performance | WooCommerce / Ecommerce Management | Database Management

Improvements

Speed Increase | SEO Improvements | CRO / User Engagement


Fixes

Site Loading and Dashboard Access Problems

Troubleshoot and fix the White Screen of Death (WSOD)

  • Service includes:
    • Diagnose and fix a WordPress site that resolves to a blank white page
    • Estimated time: 30 minutes

Unable to login / Reset password

  • Service includes:
    • Manually reset a user’s password from the Dashboard
    • If needed, diagnose and fix a user’s inability to access the Dashboard from the login screen
    • Estimated time: 10 minutes

Login screen not loading

  • Service includes:
    • Access the site through the backend and debug the loading issue and implement the solution
    • Estimated time: 30 minutes

Very slow to load

  • Service includes:
    • Run performance tests to see where the loading issue lies and debug the causation
    • Estimated time: 30 minutes

Dashboard appears broken

  • Service includes:
    • Test plugin configuration and review compatibility issues to find the cause of the issue
    • Estimated time: 20 minutes

500 Server Errors

  • Service includes:
    • Review the .htaccess files for inconsistency and issues
    • If needed, perform server side testing and debug the error codes
    • Estimated time: 40 minutes

Other Server Errors

  • Service includes:
    • Server side scanning and testing to find broken areas and dead ends
    • Estimated time: 35 minutes

 

WordPress Security Concerns

Malware removal

  • Service includes:
    • Site-wide scanning + database file scanning + front end media file scanning
    • Quarantining all malicious files found
    • Estimated time: 45 minutes

Site hacked

  • Service includes:
    • Site, server, and media file scanning. Posts, pages, comments, backdoor and user review. Quarantine and removal of all malicious files and user found
    • Estimated time: 1 hour

Google “Unsafe Site” error

  • Service includes:
    • Google Tag Manager configuration review and setup
    • Estimated time: 30 minutes

Remove unknown users, stop repeated login attempts and brute force attacks

  • Service includes:
    • Site review and removal of all malicious activity, installing security defenses and removing any backdoor access
    • Estimated time: 35 minutes

HTTP/HTTPS Mixed Content errors

  • Service includes:
    • Review page content for unsecure links and change link origins to secure access
    • Estimated time: 30 minutes

Removing and stopping spam comments and spam contact form submissions (CAPTCHA/honeypot install)

  • Service includes:
    • Installing CAPTCHA tools and a Honeypot spam filter feature
    • Estimated time: 20 minutes

 

WooCommerce / Ecommerce Problems

Troubleshoot missing or mislabeled orders

  • Service includes:
    • Order history and backend purchases review with item configuration review
    • Estimated time: 25 minutes

Troubleshoot cart to checkout errors (objects not appearing in cart)

  • Service includes:
    • Ecommerce and checkout configuration review, product review and testing
    • Estimated time: 45 minutes

Repair catalog appearance (grid and list view)

  • Service includes:
    • Product listing description and image dimensions review and grid or layout reconfiguration
    • Estimated time: 30 minutes


WordPress Website Setup Tasks (“Getting Started”?)

Website Evaluation

Full site audit

  • Service includes:
    • Site speed report, security audit report, SEO/content audit, Site information audit, plugin audit, minor design/CTA review, page functionality review, user experience review
    • Estimated time: 2.5 hours

Security audit

  • Service includes:
    • Review of users, plugins, WP-core, server status, backend and database security, report comes with recommended actions
    • Estimated time: 1 hour

Speed audit

  • Service includes:
    • Pagespeed report of each loading aspect of the site, server speed testing, domain and CDN response time report, and media size review
    • Estimated time: 45 minutes

WordPress / hosting setup / safety (backups, uptime?) audit

  • Service includes:
    • WP review including core and database, hosting testing and review, and a safety audit for redundancy replacement
    • Estimated time: 45 minutes

Check Google indexing, setup Search Console

  • Service includes:
    • Google Tag Manager configuration and setup
    • Estimated time: 20 minutes

 

WordPress Setup

Install WordPress

  • Service includes:
    • Installing core WP files, creating admin user, and installing a specified theme
    • Estimated time: 45 minutes

Migrate images and pages from an older WordPress website (XML export)

  • Service includes:
    • Importing images and pages from old site into new WP content management system
    • Estimated time: Variable (30 minutes – 2.5 hours)

Migrate images and pages from a non-WordPress website

  • Service includes:
    • Downloading and installing images and media files from one source to the other, copying all page content and formatting it to new platform
    • Estimated time: Custom quote

 

Hosting, DNS, and Staging Setup

“So you don’t want to work with your old web developer any more…” checklist

  • Service includes:
    • Checklist reviewing necessary website information, or if requested, custom site audit and asset audit
    • Estimated time: 15 minutes – 1 hour

Migration of site from old host to new host

  • Service includes:
    • Site backup, install, and configuration, including DNS setup and propagation
    • Estimated time: 1 – 2 hours

Assist with migration of domain registration

  • Service includes:
    • Assistance with the communication and the process of migrating a domain from one registrar to another
    • Estimated time: 20 minutes

Setup staging server

  • Service includes:
    • Backup and full install of your current site on a fresh staging server
    • Estimated time: 1 hour

DNS configuration

  • Service includes:
    • Setup and configuration of the Domain Name Service on the domain registrar
    • Estimated time: 20 minutes

Email configuration

  • Service includes:
    • Setup of MX records and mail server system
    • Estimated time: 35 minutes

Email migration

  • Service includes:
    • Moving one email account from one email host to another with full configuration
    • Estimated time: 45 minutes

Setup daily backups

  • Service includes:
    • Installing and configuring the WP site with external services to download full site backups and store them daily
    • Estimated time: 20 minutes

Setup uptime monitoring

  • Service includes:
    • Installing and configuring external services to monitor the WP site 24/7
    • Estimated time: 10 minutes

Setup DNS change monitoring

  • Service includes:
    • Installing and configuring external services to monitor the domain registrar service 24/7
    • Estimated time: 15 minutes

Setup server-space monitoring (don’t run out of space!)

  • Service includes:
    • Installing and configuring external service to monitor server side space 24/7
    • Estimated time: 10 minutes

 

WooCommerce / Ecommerce Setup

Merchant/card processor setup

  • Service includes:
    • Overviewing the checkout experience and configuring the necessary tools to the checkout page
    • Estimated time: 25 minutes

Setup tax table

  • Service includes:
    • Configuring the site ecommerce system with the tax rates
    • Or if necessary, installing an external tool to calculate the tax rates
    • Estimated time: 15 minutes

Setup inventory control

  • Service includes:
    • Configure the inventory system to include current inventory levels and alerts
    • Estimated time: 25 minutes

Customize customer email message appearance

  • Service includes:
    • Formating checkout page text and message appearance through custom CSS coding
    • Estimated time: 15 minutes

Google Analytics goal tracking setup

  • Service includes:
    • Installing specific Google Analytic code to the header.php file
    • Estimated time: 10 minutes

 

Security Setup / Site Hardening

SSL installation and configuration

  • Service includes:
    • Installing a valid SSL certificate to the backend and configuring the content on the website to point to https
    • Estimated time: 45 minutes

Initial site hardening

  • Service includes:
    • A comprehensive list of all necessary and recommended actions a user should take to ensure site protection and safety
    • Estimated time: 15 minutes

Setup website traffic firewall

  • Service includes:
    • Updating DNS to the firewall application and configuring the site to transmit through the firewall
    • Estimated time: 30 minutes


Maintenance

Administrative Updates

Troubleshoot upload issues

  • Service includes:
    • Testing different file types and sizes then reviewing database information to ensure correct configuration and connection
    • Estimated time: 25 minutes

Setup redirects

  • Service includes:
    • Add redirects through the control panel of the site and test functionality
    • Estimated time: 15 minutes

Bulk image optimization

  • Service includes:
    • Compressing file size and optimizing images for webview in mass
    • Estimated time: 2 images per minute

Add or update favicon

  • Service includes:
    • Implementing a favicon image to the sites core information
    • Estimated time: 10 minutes

Move or edit files on the server

  • Service includes:
    • Accessing the backend and database of the website and directly modify the images on the server
    • Estimated time: Variable

 

WordPress Admin

Update WordPress Core

  • Service includes:
    • Backup of current site, compatibility check, and then manually updating the WP core files with testing included
    • Estimated time: 40 minutes

Update plugins

  • Service includes:
    • Backup of current site, plugin update compatibility review and manual plugin update with testing included
    • Estimated time: 10 minutes per plugin

Install, activate a plugin

  • Service includes:
    • Backup of current site, file download and installation, and configuration of plugin with testing included
    • Estimated time: 15 minutes per plugin

Update, activate, or reset WordPress permalinks

  • Service includes:
    • Backend website access and testing to re-configure permalinks
    • Estimated time: 20 minutes

Add, remove, or update users

  • Service includes:
    • WordPress backend access to add, remove, or change users and access
    • Estimated time: 5 minutes per user

 

Server-level Changes

Block/limit access to site by IP address (.htaccess edit)

  • Service includes:
    • Writing custom blocking IP code in the internal .htaccess folder
    • Estimated time: 15 minutes

Setup password to access site (.htaccess edit)

  • Service includes:
    • Accessing the .htaccess folder through the backend of the website and creating a new user and password
    • Estimated time: 15 minutes

Setup cron job

  • Service includes:
    • Accessing the cPanel and configuring the cron job to the specified request
    • Estimated time: 20 minutes

Setup SSH keypair

  • Service includes:
    • Accessing terminal and creating a new SSH key and then uploading that to your site directory
    • Estimated time: 20 minutes

Zip or unzip files on server

  • Service includes:
    • Gather all necessary files and compress them into a secure .zip file
    • Unzip the specified folder and place files onto the server
    • Estimated time: 10 minutes

Move files from one folder to another

  • Service includes:
    • Gathering specified files and transferring them to a specified location
    • Estimated time: 10 minutes

Retrieve media files disconnected from WordPress media manager

  • Service includes:
    • Accessing backend database files and locating the specified media file, re-upload that file to the destined server file
    • Estimated time: 15 minutes

 

Theme Changes

Install, activate, or update a theme

  • Service includes:
    • Accessing the WordPress theme in the backend editor and then installing or configuring the files directly to WordPress
    • Estimated time: 30 minutes

Troubleshoot theme display errors

  • Service includes:
    • Debug the code issues within the theme display, access the files and fix the issue
    • Estimated time: 20 minutes

Create and activate a child theme

  • Service includes:
    • Creating the necessary child-theme file system, implementing the basic info necessary into the style.css file, and creating the functions.php file before activating the child-theme live on the server
    • Estimated time: 45 minutes

Setup and configure existing theme feature

  • Service includes:
    • Access the functions.php file and add custom CSS coding
    • Estimated time: Variable

Install and configure a widget (common widgets in sidebar/footer include…)

  • Service includes:
    • Implementing a new widget to the sites existing framework and configuring it to specification
    • Estimated time: 15 minutes

Update theme template appearance (HTML/CSS/JS)

  • Service includes:
    • Accessing the style.css file and implementing custom CSS, HTML, and/or JS coding
    • Estimated time: 20 minutes

Update copyright year

  • Service includes:
    • Accessing the sites template files and adding a custom PHP script or accessing the site’s widgets and adding a custom JS script
    • Estimated time: 10 minutes

Update menu items

  • Service includes:
    • Accessing the site’s setup configuration and manually change the Menu options
    • Estimated time: 10 minutes

Update header/footer text or images

  • Service includes:
    • Accessing the header or footer widgets and implementing the requested text or images and formatting them for correct display
    • Estimated time: 15 minutes

Update functions.php with custom code

  • Service includes:
    • Accessing the functions.php file on the backend of the website and implementing custom code to the correct section
    • Or creating a functions.php file and implementing the custom code requested.
    • Estimated time: 15 minutes

 

Content Updates

Add a post or update a blog entry

  • Service includes:
    • Creating a new post and implementing the content with formatting
    • Or updating an existing post and editing the content within
    • Estimated time: 15 minutes

Create or update a page

  • Service includes:
    • Creating a new page and publishing it to the live site
    • Or accessing an existing page to edit the content within and publish the changes live
    • Estimated time: 15 minutes

Upload and post an image

  • Service includes:
    • Downloading and uploading content directly to the post or implementing it through the media file
    • Estimated time: 15 minutes

Crop or light photo manipulation

  • Service includes:
    • Downloading the media file and editing it with Adobe Lightroom or Photoshop until the correct display is captured
    • Estimated time: 5 minutes per photo

Setup image gallery

  • Service includes:
    • Implementing a custom plugin and uploading and configuring all the media files to the media folder to display
    • Estimated time: 20 minutes

Edit author, category, and tags

  • Service includes:
    • Changing the original post author, category, or adding tags to the post
    • Estimated time: 10 minutes

Setup redirection rules

  • Service includes:
    • Accessing the backend website configuration and adding redirect rules to the .htaccess folder
    • Estimated time: 10 minutes

 

Measuring Site Performance

Setup and install Google Analytics

  • Service includes:
    • Creating a Google Analytics code and implementing the code to the header.php file of the website
    • Estimated time: 15 minutes

Setup site-specific goal tracking (funnel, time on site, getting to thank you page, other “KPIs”)

  • Service includes:
    • Walkthrough configuration of visitor actions, configuring goal variables, and implementing the actions live
    • Estimated time: 30 minutes

Setup weekly or monthly emailed custom traffic/goal report

  • Service includes:
    • Accessing the Admin configuration of the specified campaign and configuring it to send notifications on a specified basis
    • Estimated time: 10 minutes

Setup CrazyEgg on-page heatmap tracking

  • Service includes:
    • Implementing unique CrazyEgg HTML code into the the header code of the website
    • Estimated time: 10 minutes

 

WooCommerce / Ecommerce Management

Create or update a product

  • Service includes:
    • Add a product to the inventory and configure it with the specified product information and images
    • Set a specified value for the produce
    • Estimated time: 5 minutes per product

Change product pricing

  • Service includes:
    • Accessing the product configuration and setting a new price
    • Estimated time: 3 minutes per product

Update product images

  • Service includes
    • Accessing the product page and upload a new image and/or remove previous images
    • Estimated time: 5 minutes per product

Update product description

  • Service includes:
    • Accessing the product information page and editing and/or uploading new content
    • Estimated time: 3 minutes per product

Inventory management (mark items out of stock or available)

  • Service includes:
    • Accessing the product information page and editing the availability and inventory levels manually
    • Estimated time: 3 minutes per product

Setup coupons and discount schedules

  • Service includes:
    • Creating and configuring custom triggered coupon and discount events in the product information backend
    • Estimated time: 15 minutes

Update third-party email service (MailChimp) with latest customer list

  • Service includes:
    • Exporting the website server customer list to an .xcl format and uploading to a specified CRM system.
    • Configuring the CRM system to integrate with the website server email list
    • Estimated time: 20 minutes

 

Database Management

Find & replace

  • Service includes:
    • Locating specific words, characters, or symbols and removing them or replacing them
    • Estimated time: 5 minutes per task

Fix database connection

  • Service includes:
    • Debugging the database disconnection issue and accessing the .wp-config file to re-establish a connection
    • Estimated time: 20 minutes

Import or export database

  • Service includes:
    • Accessing the server backend through phpMyAdmin, downloading the existing database and exporting it to a specified location
    • Accessing the server backend through phpMyAdmin, uploading existing database files and ensuring they are connecting properly
    • Estimated time: 25 minutes

Optimize database

  • Service includes:
    • Reviewing the database files and cleaning up unused/outdated files, run optimize based tools to compress files, reviewing database for areas of improvement/optimization
    • Estimated time: 45 minutes

Find content disconnected from WordPress frontend

  • Service includes:
    • Accessing the backend website database and reviewing folders for hidden content and files, then re-uploading them to front end database files
    • Estimated time: 20 minutes


Improvements

Speed Increase (based off of recommendations)

Setup free CDN Cloudflare

  • Service includes:
    • Setup and configuring the website to Cloudflare, configuring the DNS records, and changing nameservers to point to Cloudflare
    • Estimated time: 20 minutes

Bulk optimize images

  • Service includes:
    • Implementing an image resize and optimize tool to the site and configuring it to optimize the bulk of images
    • Estimated time: 20 minutes

JS and CSS Minification

  • Service includes:
    • Implementing a code minification tool to the website and configuring it to shorten specific code on the site
    • Estimated time: 15 minutes

Move to managed hosting

  • Service includes:
    • Communicating with the selected managed hosting platform and providing them with the necessary information and assets to move the site from the old host
    • Estimated time: 30 minutes

Setup page caching (WP Rocket)

  • Service includes:
    • Implementing a new plugin tool to the site and configuring it to the site for best performance
    • Estimated time: 10 minutes

Setup server-level caching (SiteGround SuperCacher and its ilk)

  • Service includes:
    • Accessing the server and configuring the site to include the caching support
    • Estimated time: 10 minutes

Removal of unneeded plugins

  • Service includes:
    • Reviewing all current installed plugin on the site and having our developers determine what is necessary and what can be removed to free space and make the site more secure
    • Estimated time: 25 minutes

 

Search Engine Optimization (SEO) Improvements

SEO Audit and recommendations preparation

  • Service includes:
    • Site review of KeyWords, meta descriptions, post and page titles, H1 and H2 titles, tag, author, and categories
    • Recommended list of action items to increase organic search and search engine rankings
    • Estimated time: 1 hour

Install and setup Yoast SEO plugin

  • Service includes:
    • Installing and configuring Yoast SEO plugin to the site
    • Estimated time: 5 minutes

Prepare “before” and “after” report

  • Service includes:
    • Taking an audit report from when we first get the task
    • Creating a new audit report when we finish implementing our recommendations
    • Estimated time: 15 minutes

Install SSL

  • Service includes:
    • Implementing the SSL certificate into the site
    • Configuring the mixed http content to https
    • Estimated time: 30 minutes

Write and update meta keywords for a page (price by the 5 page bundle)

  • Service includes:
    • Reviewing the site content and keywords and implementing meta description keywords based off that information
    • Estimated time: 25 minutes

Write and update image names and descriptions (price by the 5 images bundle)

  • Service includes:
    • Reviewing the site images and target keywords and implementing the best fit keywords to the image descriptions
    • Estimated time: 20 minutes

All the other standard SEO stuff (check Google SpeedInsights list) and list them out, e.g., enable on-server caching

  • Service includes:
    • Reviewing the site SEO report through SEO tools to look for gaps, errors, or weak descriptive areas and optimizing the site to deliver the content faster
    • Estimated time: 45 minutes

 

Conversion Rate Optimization (CRO) / User Engagement

Make site mobile friendly (from plugin to custom dev)

  • Service includes:
    • Implementing responsive design software and configuring it to the site and content
    • Rebuilding the website pages to incorporate responsive design in it’s architecture to display proportionally across any device
    • Estimated time: 1 – 5+ hours

Connect site to CRM (Hubspot, SalesForce, Pardot)

  • Service includes:
    • Implementing the CRM API key to the website and configuring the CRM options
    • Estimated time: 20 minutes

Setup landing page Call To Action

  • Service includes:
    • Designing and developing a custom built landing page and Call To Action
    • Implementing CRM tools for the CTA or landing page
    • Estimated time: 45 minutes

Setup donation form

  • Service includes:
    • Implementing a payment collection tool and content into a specified webpage
    • Estimated time: 25 minutes

Setup email marketing signup form

  • Service includes:
    • Implementing an email input form and configuring it to send to your contact client list or specified CRM
    • Estimated time: 20 minutes

Setup Live Chat widget

  • Service includes:
    • Implementing a 3rd party Live Chat tool and configuring it to your website and notification system
    • Estimated time: 25 minutes

Setup e-commerce up-sells and cross-sells

  • Service includes:
    • Adding additional e-commerce product display areas of related products, recently bought products, or other specified product information to product pages
    • Estimated time: 20 minutes

Setup cart recovery

  • Service includes:
    • Implementing cookie based cart tracking history tools and configuring them to the website
    • Estimated time: 20 minutes

Setup coupon system

  • Service includes:
    • Adding an additional field of information entry on the ‘Cart’ or ‘Checkout’ page and configuring it to provide price discounts from specified responses
    • Estimated time: 20 minutes

User flow / bounce rate analysis and recommendations (find the “dead ends” within the site).

  • Service includes:
    • Site user experience audit report, both analytical and first hand, and providing a list of recommended implementations to increase visitor engagement
    • Estimated time: 45 minutes

Setup A/B Conversion Test (different text, colors, messaging, images, etc., for effectiveness)

  • Service includes:
    • Utilizing Google Optimization tools and implementing a conversion test based off of the current site and a recommended change
    • A full detailed report of the two different sites visitors experienced and recommended actions based off that information
    • Estimated time: 30 minutes

 

 

Please call us at (206) 429-6060 if you have any questions.