Get your copy of Anabella installed and set up for $99.

 

How does the billing work?

We sell monthly subscriptions of pre-paid support time for $99 per hour. That time is yours to use now or save for later. Those hours stay credited to your account until you approve Maintaingo to work on your site. As members of our staff work on your request, we subtract time away from this balance, minute for minute. You may upgrade, downgrade, or cancel your subscription at any time. And if you’re not happy at all in your first 30 days, please let us know and we’ll refund your money.

What happens after I sign up? How do I get support?

When you sign up your credit card is charged for the first month’s support time you purchased and you receive access to your Maintaingo Account Dashboard. We will see your sign up, and typically contact you within an hour, during business hours (Monday to Friday, 9 AM to 5 PM PST). You can immediately submit your support requests via a form on your Account Dashboard, email us directly hello@maintaingo.com, or call us at 206-429-6060.

How do I cancel? What is your refund policy?

Email hello@maintaingo.com or call 206-429-6060 at any time to cancel. For refunds, if you are not completely satisfied with the service you receive in your first 30 days as a customer, please let us know and we will refund your complete purchase. Past 30 days, we do not refund previously purchased hours. That time remains yours to use as long as you have an active subscription.

What are your support hours?

Monday through Friday, 9 am to 5 pm, PST. Clients with SLA agreements may have longer hours.

Can I make other requests besides this immediate change?

You can make as many as you like. Questions usually are free to answer, and work requests are limited only by the support time you have available on your account. If you’re not certain, just ask. We’re here to help! Check out our Maintaingo Services Catalog for 130+ common website tasks we perform.

Where is Maintaingo located?

Our offices are just south of downtown Seattle at 900 1st Ave S, Seattle, WA 98134. About half the team works there, while the rest work remotely around the United States.

What happens if something breaks during a change?

We immediately roll-back to the backup we created right before the change, then diagnose what went wrong. To avoid these issues, we test most changes on a staging copy of your site hidden from the public prior to doing them on your live website.

Do you work with my hosting company? Do you host websites?

We work regularly on most hosting companies and their support teams. Maintaingo does not offer hosting, but we have our favorites and are happy to make recommendations.