We collect information from visitors to the Site and from those who create an account, purchase a subscription, or otherwise use or access the Services. The nature and type of information We collect from You depends on the type of service, support, or sale inquiry or other interaction We have with You. We collect some information by commonly used automatic information gathering tools, such as “cookies” and/or web beacons. We also collect information that You deliberately provide to Us, such as information that You provide when setting up an account, purchasing a subscription, or communicating with Us regarding a Service request. Examples of types of information that We may collect from You are identified below.
Identification and Contact Information. We may collect identification and contact information from You, including Your personal and company name, street address, telephone number, fax number, email address, or other contact information.
Service and Site Information. We may collect information regarding Your use of the Site, the Services that You request or show an interest in, or that We provide to You, including the type, nature, amount, time, and dates of Services or subscriptions that You request, purchase, or inquire about, or that We offer, provide, or deny to You.
Account Information. We may collect online or other account information, including accounts with third-party service providers, domain names and web sites associated with any Services or subscriptions You purchase or use, any accounts You create with Us, including log-in, password, or other account access information for such accounts.
Payment and Financial Information. We may collect payment and financial information, including billing name and address, credit card account information, financial institution information, payment history, manner of payment, amount of payments, and time and date of payments.
Technical and Navigational Information. We may collect technical and navigational information, through automatic data collection tools or otherwise, including operating system information, web browser information, language preference, account and log-in information, internet service provider information, network information, computer or mobile device information, Internet Protocol address, geographic location, last-visited web site, and actions You take while navigating the Site or using the Services (such as pages viewed, links clicked, date and time of access, etc.).
Publicly Accessible Information. We may collect publicly accessible information, such as any information You post to a portion of the Site that is accessible to the general public, which may include blog comments, product reviews, or testimonials, or that You otherwise approve for public dissemination.
Automatic Data Collection Tools
We employ commonly-used automatic data collection tools, which may include cookies, browser storage, and web beacons, which gather data from visitors to the Site, in order to improve user experience and better understand how visitors use the Site. A cookie is a small text file, which is stored on Your computer, phone, or other computing device (“Device”) by the Site in order to recognize Your Device at recurring visits. A cookie may transmit information via Your browser with a purpose of authenticating or identifying the Device (via, e.g., the IP address) or the user. Cookies may contain information such as registration data and user preferences. When a server receives a request from a Device that stores a cookie from the Site, the server is able to use the information stored in the cookie in combination with the information stored on the server. Browser storage enables You to store data regarding the Site and Your use of the Site in a browser on Your Device. When used in “local storage” mode, it enables data to be stored across sessions (for example, so that the data are retrievable even after the browser has been closed and reopened). A web beacon is an electronic file that signals when a webpage, advertisement, video, other content, an email, or a newsletter has been viewed. When using the Site, third parties (e.g., Google Analytics) may collect personally identifiable information about Your online activities over time and across different Web sites.
Your web browser may allow You reject and/or delete some of the automatic data collection tools that We employ through the Site. However, this may degrade the functionality and/or performance of the Site and/or Services. We do not currently modify any data collection activities based on the presence or absence of any “do not track” signal from a user’s web browser.
Providing and Improving the Site and Services. We use information collected from You in order to operate and provide the Site and Services. For example, We will use identification and contact information that You provide in order to create Your account and to communicate with You regarding Your Services subscription. When you submit a ticket request, We will use the information in that request in order to provide the requested Services and to communicate with you regarding those Services and any additional information We may require to perform those Services. We also use domain name information and online hosting account information provided by You in order to provide Services related the domain names and web sites for which You purchase subscriptions. We may also use information collected from You and other Site visitors or Services customers in planning and implementing improvements, analyzing trends, and administering the Site and Services. We may use automatic data collection tools to save Your preferences, login information, and other information regarding Your use of the Site, in order to provide personalized and/or more convenient Site functionality.
Marketing and Research. We may use information collected from You for marketing purposes and/or research purpose. For example, We may use contact and identification information You provide to contact You regarding Your interest in or satisfaction with various Services, or to otherwise inform You of developments associated with Our business. We may use automatically collected Site navigational information in order to research visitor behavior and improve the layout of the Site. We may also use information collected from You and other Site visitors to gather broad aggregate demographic information for customer research purposes.
Financial and Billing. We may use financial and billing information collected from You in order to collect fees or otherwise process payments owed by You to Us, but only in accordance with the terms of the Maintaingo Terms of Service Agreement or as otherwise explicitly authorized by You.
Communications. In the course of communicating through telephone, internet, email, SMS, or other electronic messaging services, We may necessarily share information collected from You (e.g., the text of a Services request) with the third parties providing such communications mechanisms.
Aggregate Data. From time to time, We may share aggregate, non-personally-identifiable information regarding the use of the Site or Services (e.g., the percentage of customers who use a certain feature, or the average length of time a user is logged in to their Maintaingo account or portal) for research, publication, or business development purposes.
Enforcement of Rights and Legal Process. We may disclose information collected from You in response to a subpoena, in support of a law enforcement investigation, or to the extent We otherwise believe it is necessary or appropriate, in Our sole discretion, to protect or enforce Our legal rights or those of a third party and/or to comply with a judicial proceeding, court order, or other legal obligation.
Public Disclosure. In the case of any information You post to a portion of the Site that is accessible to the general public, which may include blog comments, product reviews, or testimonials, such information may be disclosed to and accessed by the public at large.
Sale of Assets. In the event We sell or otherwise transfer all or substantially all of Our assets or the Maintaingo business, We may transfer information collected from You in connection with the Site or Services along with such assets.
We will retain the information We collect from You for a reasonable time, based on the nature of the information, in Our sole discretion. Such information may be stored on Our devices as well as servers operated remotely by third party contractors.
International Storage and Communication
Any information We collect from You, that You communicate to Us, or that we communicate to You may be stored on servers and/or transmitted through media located in and/or outside the territorial jurisdiction of the United States.
This policy does not apply to entities that are not owned or controlled by Us. The Site may contain links to web sites operated by third parties. Please understand that We are not responsible for the privacy practices of these third party sites.
Modifying Personal Information and Contacting Us
From time to time, We may use Your contact information to send newsletters or other marketing or business development communications to You regarding Us, the Site, or the Services. If You wish to opt out of receiving such communications, You may do so by emailing email@example.com. Doing so will not opt You out of receiving transactional information related to the Services.
Changes to this Policy